To help you get the most out of your products, we offer extensive support services to our customers. In addition to our support team, we also have a support centre – WISI Connect – with a knowledge base, FAQs, installation guides, and best practices. At our support centre you can also submit support tickets and register product returns. Create an account at wisiconnect.tv to get started!
We offer all of our customers support by answering support tickets, and we also communicate via telephone, email, Skype and TeamViewer. However, it may be useful to know that the WISI Connect support hours are the same as our business hours, which are from 7.30 a.m. to 4.30 p.m. Central European Time (CET). Of course, our support team will answer tickets and email submitted at any time, but bear in mind that it may take longer to get a reply when this is done after our business hours. We provide support for the software of your product through a Software Update Agreement (previously called Support Licence Agreement). A Software Update Agreement (SUA) is a subscription to software upgrades. You will have access to all software released within the subscription period of your SUA. You can read more about SUA at http://page.wisi.de/sua-faq.
Useful Links & Tools
WISI Connect is our support site where you can register and manage your units, download software, read FAQs and submit support tickets.